You can purchase any product through our website:www.noirtide.com You can choose from any product you find available, adding any item you want to your cart, and checking out once you’re finished. You don’t need to create any kind of account to use our website, as we try to keep our system quick and your privacy safe. Purchases can be made on our website at any time of the day all year long.

We aim to process orders as quickly as possible to guarantee prompt delivery. If you need to cancel or modify your purchase, please contact us within 2 days at support@noirtide.com. Please note that once production has started, cancellations or modifications may not be possible.

Once payment has been confirmed, you’ll receive an email (not automatic) from our official support inbox, support@noirtide.com, to the mail account you’ve added during checkout, asking for the measurements needed for your order. Please, remember to check your Spam folder.

We’ll ask for your measurements to your email address after the payment has been confirmed. Like with any tailored clothing product, half of our success relies on precise measurements, so we will be sending very specific instructions for you to follow. We also recommend having a helping hand when taking these measurements and any solicited pictures. The other half of our success depends on Noirtide, our artisans and the level of excellence required of them plus the top quality materials we bring forthework.

We use high-quality genuine calf leather, vegan leather, and other materials sourced from trusted suppliers for all our footwear. Our craftsmen pay meticulous attention to detail, ensuring durability and comfort.

Absolutely! We specialize in custom-made footwear. You can choose from a variety of designs, colors, and sizes to create a pair that reflects your unique style and preferences. Simply select the "Customize This Design" option on the product page to personalize your footwear to your liking. We'll work closely with you to ensure that your custom-made footwear exceeds your expectations.

Absolutely! We're passionate about collaborating with our customers to bring their unique design ideas to life. Whether you have a specific vision in mind or need assistance in conceptualizing your design, our expert craftsmen are here to help. Simply use our Customize Design Form to share your design with us, and we'll work together to create custom-made footwear that perfectly reflects your style and personality.

To ensure the perfect fit, we recommend referring to our size chart available on our website. You can also contact our customer service team at support@noirtide.com for personalized assistance in finding the right size for you.

We deliver our footwear worldwide, and the estimated delivery time begins once you receive an email confirmation that your parcel has been dispatched. Once your shoes are completed, they will be shipped on the same day, except during weekend holidays. The transit time after dispatch is typically 1 to 3 days within Europe and 3 to 5 days for other destinations worldwide.

This means that, for customized footwear, we offer a competitive timeframe: 4 to 7 days for processing and up to 3 to 5 days for delivery, depending on your location except in remote areas.

Yes, we offer worldwide shipping for our handmade leather footwear.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your custom-made footwear, please contact us within 30 days of receiving your order to arrange for a return or exchange. Please note that personalized or customized items may be subject to certain limitations.

Yes, we are committed to ethical production practices. We work closely with our makers to ensure that our materials are obtained responsibly, and our craftsmen adhere to fair labor standards in every step of the manufacturing process.

Proper care is essential to maintain the quality and longevity of your leather footwear. We recommend regularly cleaning them with a soft cloth and leather cleaner, avoiding exposure to excessive moisture or direct sunlight, and storing them in a cool, dry place when not in use.

Yes, we welcome wholesale inquiries and offer special pricing for bulk orders. Whether you're interested in stocking our products in your retail store or purchasing in larger quantities for corporate gifts or events, please reach out to us for more information.

If you have any questions, concerns, or feedback, please don't hesitate to reach out to our friendly customer service team. You can contact us via email at support@noirtide.com or through the our website messenger. We strive to respond to all inquiries promptly and provide the best possible assistance to our valued customers.

We’re a small, artisan-driven workshop, full with passion for our craft and the many universes we cover. We work with various materials such as leather, vegan leather, and others. Our suppliers are notable craftsmen from our city, and they provide us with the best quality materials for all our products. If you need us to appraise a specific product or design, you can contact us at support@noirtide.com.